🔄 Refund Policy – MyDigiBox

Last Updated: 01 December 2025

Thank you for shopping at MyDigiBox. We truly appreciate your trust in our digital products.
Since our items are instantly delivered digital products, we have a specific refund policy to ensure fairness and transparency.

🚫 No Refund on Digital Products

All products sold on MyDigiBox are digital downloads (e-books, planners, templates, digital tools, etc.).
Once the product is purchased and delivered, we cannot offer refunds, because:

  • Digital files cannot be returned

  • Customers gain instant lifetime access immediately after purchase

For this reason, we maintain a strict no-refund, no-cancellation policy.

💡 Exceptions (Refund Applicable Only If…)

A refund may be approved only under the following special conditions:

✔ You were charged twice for the same order (duplicate payment)
✔ You did not receive the download link even after 24 hours (and you contacted support)
✔ The file received is corrupted or unable to download, and support cannot fix it

To request a refund for eligible cases, contact us within 3 days of purchase.

📩 Email: support-yoyoraku9753@gmail.com
(Include order ID + screenshot of the issue)

⚠ Important Notes

  • Change of mind or accidental purchase does not qualify for a refund

  • Discounted items are not eligible for refund

  • If a customer downloads or accesses the product, it is considered delivered

🔁 Exchanges

If there is a file-related issue, instead of a refund we will first:

✔ resend the file
✔ provide an alternative format if needed
✔ provide full tech support to access the product

We are committed to ensuring you receive what you paid for.

📌 Agreement

By purchasing from MyDigiBox, you acknowledge and agree to this Refund Policy.

 

 
 
 
 
 
 
 
 
 
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